How TC Group is delivering a better payroll experience with Mimo

Payroll is one of the most precise services an accounting firm delivers, and while TC Group already ran efficient payroll operations, the payment process behind it wasn’t always as smooth. Some clients still keyed payments manually, others relied on older tools and in certain cases the firm even needed access to client bank accounts just to get payroll over the line.

“It introduces risk we don’t need,” says Jake Burton, Digital Manager. “We wanted a way to keep offering payroll payments without taking on responsibilities that shouldn’t sit with us.”

A turning point for payroll payments

TC Group had used several payment systems in the past, but as the firm grew, expectations evolved. They wanted a way to run payroll payments that was:

• Secure by design

• Familiar and intuitive for clients

• Aligned with modern accounting infrastructure

For new payroll clients, Mimo slotted into the process straight away. Automation has become an assumed part of onboarding and introducing payroll payments early has helped TC Group set a higher baseline for service.

“For any client with real employee volume, it just makes sense,” Jake says. “It’s become part of how we onboard.”

A workflow without friction

Despite payroll payments being one of the most sensitive financial processes, Mimo made the operational work surprisingly light.

Matt Andrew, Payroll Manager, puts it plainly:

“The actual task is quick. Drag and drop the file. Add a bank when needed. Upload. The client takes it from there.”

This small shift, with TC preparing payments centrally while clients approve them introduced far more clarity.

• No bank access

• No manual keying

• No uncertainty around who is responsible for what

TC prepares the data and the client authorises the movement of funds. It’s a clean division of responsibility that reduces risk for everyone involved.

The client value

While some clients are naturally cautious about changing a payroll process, the benefits tend to speak for themselves once they see it in action:

• No manual payment runs

• Predictable and accurate payout amounts

• Clear visibility before approval

• Stronger security and governance

• Less time spent on payday admin

And one of the most valuable outcomes? The bookkeeping is consistently accurate.

Onboarding that builds confidence

TC Group highlights the role that Mimo’s onboarding team plays in client adoption. Rather than relying solely on the TC team to explain the platform, Mimo steps in to show clients how the process works, answer technical questions, and build confidence from the start.

“It feels like a partnership,” Jake says. “Clients get the sense they’re being shown around by the expert.”

For Matt, this support translates into better long-term usage:

“If clients are trained properly, they stick with the system. They know how it works and where to get help.”

A subtle shift with real impact

Payroll payments aren’t flashy but they solve a real problem that clients feel every month. By modernising this part of their service, TC Group has:

• Reduced operational risk

• Improved internal accuracy

• Simplified the client experience

And increasingly, payroll automation becomes the gateway to broader financial automation – from supplier payments to wider accounts payable workflows.

The smarter way to run payroll

TC Group’s experience shows how a small change in process can unlock a smoother, safer and more modern payroll service for both firms and their clients.

If you’re exploring a better way to handle payroll payments or wondering how automation can elevate your payroll offering, learn more below.

Discover how payroll works with Mimo